A theme has been purchased but it has not been uploaded to my download area. What should I do?

Envato Authors Theme Authors
1

A theme has been purchased but it has not been uploaded to my download area. What should I do?

2

Hi,

Sorry to hear you’re having troubles with your download.

Please use the following link form to let the Envato customer support team:

Just select ‘An item I’ve purchased is no longer available on my downloads page’ in the ‘Tell us more’ field in the Form.

Envato Customer support team will be happy to assist you.

Thanks

3

It seems there’a bug for while and you’re not the only one. Although, the “download link” is available/visible in most cases, if you just go to the item page, you could download it.