Payment succeddfully done but item not purchased

Envato Authors Theme Authors
1

I have purchased the theme, money got deducted but item was not purchased. Please help me, and resolve the issue asap.
Thank you

2

Hi,

Please use the following link form to let the Envato customer support team:

Just select ‘An item I’ve purchased is no longer available on my downloads page’ in the ‘Tell us more’ field.

Envato Customer support team will be happy to assist you.

Thanks