Something gone wrong during checkout: item paid but not received

Envato Customers Purchases and Subscriptions
1

Hi there, on 17 October I bought a theme in Themeforest.

Actually I paid for it but something gone wrong during the checkout steps, like the last step in which usually you receive the confirmation of the purchase never appeared…

I’ve the transaction registered in my credit card app, the code is this one:
ENVATO * 69373523

Don’t know if it’s useful to know the theme I was purchasing, in case the theme is Uncode.

Already tried to contact Envato throught email many, many times. They begin to answer and then they disappeared.

Please let me know if I can receive in my account the theme or I’ve to ask for a refund.

2

Hi,

In forum we can just give you guideline but you have to get solution from envato support. Only hey will be able to check the backend.

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

3

I have just had the same thing happen ,my credit card has been charged ,but no record of sale on Envato.

4

Hi there, after some days my bank has deleted the transaction and I re-bought correctly the theme with PayPal
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