I have seen a few threads about this but never a reply from the Envato Staff…
With the launch of the new support terms we are doing our best to provide even better support to our customers. One way we plan on doing this is hiring a support staff to help answer comments on the item pages. Currently you can set users as “Team Authors” (cool). However, it’s essentially useless…they NEED to have a dashboard where they can view all the latest un-answered comments so they can respond efficiently. And since you can’t respond to comments via the Envato API then we can’t develop our own system for our staff team members to answer comments via our own app
Would an Envato staff member please to let us know if this is something currently in the works? And a rough ETA of when it would be ready?