support not reply

I am very disappointed from your services.I have opened the ticket in Help. Do anyone here know how to reply the support? I have replied by return email but it seems that the support don’t receive or he don’t want to further reply. Then he send me email stating that I don’t reply and close the ticket.
Why he can do this?

Hi @linda604,

Do you mean Support from the Author or from the Envato Support team? Where you have opened the ticket! Please tell some more.


Same with me, Envato Support is not replying from 4 days.

I was waiting more than week :frowning: