support not reply

I am very disappointed from your services.I have opened the ticket in Help. Do anyone here know how to reply the support? I have replied by return email but it seems that the support don’t receive or he don’t want to further reply. Then he send me email stating that I don’t reply and close the ticket.
Why he can do this?

Hi @linda604,

Do you mean Support from the Author or from the Envato Support team? Where you have opened the ticket! Please tell some more.