Why price to be the same with and without support?
Ok all makes perfect sense. You are the author and i’m a buyer, ok (just an example)?
I buy your item with the same price (as was before new support method) + 6month support, ok?
What new support offer? Let’s see:
Item support includes:
Availability of the author to answer questions
Answering technical questions about item’s features
Assistance with reported bugs and issues
Help with included 3rd party assets
However, item support does not include:
Customization of the item
Installation of the item
Awesome… Ok, for today and for 6 months i will send to you free emails to answer to me. I have 6 months pack right?
Why to increase the item price (as you suggest above)? I have 6months pack, with the same price, and as i can see (i talk as buyer, is an example) you support this item i bought.
So all i wrote above are fair? If yes, i agree with you, no any changes.
P.S: As i see in your portfolio, you don’t support your items… Is unfair all the new support method for you?
Any author can do anything he want with his items, but we add all topics/posts to find the best solution, to solve maybe some bugs, etc
The easy way is someone to post: Do you like this? -Support your items. Don’t like? -Don’t support.