The maker of the product is not costumizing your product for you.
We are not talking about working hours for deep costumize, just tips and tricks and that for Fkng 42 dollars???
I have the urge now to put my Illustrator files on Envato and just drop it unfriendly way so every person that purchese my files will need support and i will send them to the awesome page that says 42 dollars for support after they purchased files that cost 88 dollar. Yupti FkingDOO
WAIT this pisses me more, how is this possible.
So the person who is selling the products are making up the support prizes… WAUW… WAAAUUUUWW
Example image - not related to the real topic what im talking about.
Seems that there is different formula to calculate support pricing for expired support of any item. I have active license for Avada theme whose price is $60 but the envato is showing me this to renew the support for 6 months: http://prntscr.com/m0oihe
Thanks to all Commuity for providing you geat explanation and very helpful articles based on your query. just a little more try to explain from my side.
When the issue about support: We know each Item a 6 months support included. So, when a customer need any assist then customer can contact Item Author for support and within 6 months of purchased Author support is free. But if customer need support after 6 months then have to pay for extended support period. Extend Support period fee based on Item Original price mean if Item price is low then Extend Support period fee is low and if Item price is high then Extend Support period fee is high. As like if you want to hire a html/css developer then you will find freelancer at low hourly rate but if you want to hire a freelancer for a programming job/App Devloping job then you have to pay high hourly rate.
within your support period you don’t have any limitation how mnay times you can contact Author for support. You can get in touch with Item Author as many times you need. Also you have your own choice will you extend support or not.
This is going to vary from one customer to another. Just because you want to ask easy questions does not mean everybody will. Too many factors in play here so just pay up or look for something else within your budget.
It’s worth reiterating that no other marketplace like this offers any free support and the 6 months included for free with purchases here is a big plus. We recently helped someone as a favour because (arguably the biggest) other marketplace wanted to charge them $100 to change the logo to theirs!