support

I want to report an issue. I go to support. It is asking for purchase code and i given. But it showing this message. “Error - 404 - fast-unknown-product
Could not find this product in our supported products.”

Whats wrong. I have rechecked my purchase code. I just copy paste. I am unable to contact support. What to do?
This is the template I purchased.

You’ve already posted on the item comments which is the best option for now and hopefully the author will respond there

The error is probably coming from Envato API ( temporary issue ) or the author’s website. Follow @charlie4282 's suggestion