Hi,
We are purchase template and support from themeforest, but not get proper support. Response is very slow.
How we can report on this?
Envato doesn’t promise rapid support. As long as you’re getting some, most likely your report will be not taking serious but here it is:
The response time can vary depending on several factors. If the author is actively responding to your queries, there’s no need for concern. The author may have other pending support requests or personal matters that could be contributing to the delay. Please be patient, as these factors can occasionally impact the response time.
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