Is there anyone in charge who can help me? I purchased a template from themeforest. After I paid, the platform locked my account, causing me to lose $59. I hope themeforest can give me an explanation.
Contact support to get your account back:
Bear in mind that the support is slow, it may take 3-5 working days.
If they don’t activate your account, most likely the refund process has already begun. You may see the amount on your account within 3 weeks.
I seem to have restored my account, but I can’t find where the order is.
在 2024-11-14 14:43，ki-themes via Envato Forums 写道：
Check Downloads section
Download section is empty
在 2024-11-14 15:25，ki-themes via Envato Forums 写道：
This is my account liucong1
在 2024-11-14 15:25，ki-themes via Envato Forums 写道：
You may need to contact support again.
Is there anyone I can contact? I can’t find where.
在 2024-11-14 15:25，ki-themes via Envato Forums 写道：
Create ticket.