My account is locked out

[DanielSam10]

I need to buy a themeforest template to get started as soon as possible.

The problem is that once I created my user and selected the template, and just finished making the payment, I get the following message: “Sorry, it looks like you’re currently locked out of your account”.

I have tried to open a new account and the same error still appears. I have sent two requests and I have not received a response from the technical service yet.
Anyone who has encountered the same problem can tell me how to fix it?

[matthewcoxy]

This thread might help you!

Locked accounts - Read first

Hi Everyone, As locked account problems have been raised a few times on the forums, we’ve decided to put together this post to help answer some more common questions you might have on when this happens and what you should do to regain access faster. What to do if you’re directly affected: We take users security very seriously. This process, although at times frustrating, is in place to protect you. Security precautions are a necessary part of any Marketplace. Periodically (read: really, reall…

[DanielSam10]

Thanks @matthewcoxy

I have already done all the steps that are indicated in the post and the problem has not been solved.

I got a answer by the support team. They have passed my ticket to another department and that they will try to fix it as soon as possible.

[wamassageguy]

I am having the same problem with two different accounts.

[DanielSam10]

It´s incredible…

I am trying to look for the template in another market. From my point of view, It hasn´t sense to wait almost 20 hours for buying a template. This is the worst shopping experience of my life.

[DanielSam10]

I’ve tried up with a guest user and it also locked out. Really this sounds like a joke …

[wamassageguy]

It’s like they don’t want to take our money