Why my account is locked after purchased

I just purchased 2 theme.
$125 was deduct from my paypal. I have email invoice.
After i received email from paypal i access to https://themeforest.net/ to download my theme but i received a message say “Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details.”… ???
Where my purcharsed ?
I go to https://help.market.envato.com/hc/en-us/requests and trying to create a request but i can’t see the capcha.
Please help


Try again from here
you can try with other browser hope will worked.