Author misleading behaviour

Dears, I have a problem with my item author, he never replied to my emails which includes theme issues and bugs, and didnt reply to my comments, also when I made a refund request , it is still pending for 5 days with no action, I need someone from envato team to help me

It may take up to 7-10 working days to get a respond from the author about the refund request but you may dispute and contact Envato support.

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