I have requested a refund for a theme purchased through theme forest. I was instructed to wait 1 to 2 days for the author to reply.
It is now the fourth day and the author has not replied to my refund request and nor have they answered any comments from customers on their template profile page for the last 25 days.
The real answer is that they dont care. I have a template that looks like it was put together with a knife and fork and zero assistance.
Normally I dont get annoyed but I am at this as I feel theme forest really does not promote refunds on the site as any reference to a refund is very cryptically hidden in other areas of the companies websites.
If I do not hear back on this within 5 working days I may take alternative action to get some satisfaction including reaching out to a Chamber of Commerce in Australia to get some attention.
I want my $59 back or I want the template installed 100% correctly on my server so that it displays as per the authors demo. There we go its not so bad, is it.