I can't get help support ????

Envato Customers Purchases and Subscriptions
,
1

hello

I got theme from envato elements. The company that made the theme refuses to help because I don’t have a license code. what can i do about it

Best regards

2

Items from Elements do not come with a support. If you want support (and maybe even more importantly, future updates) you will have to buy a separate license from ThemeForest.

3

That is correct. Envato Elements authors are NOT obligated to provide support and they will most likely never be since the value of the subscription is so low it wouldn’t make sense for an author to put their items there if support would be included.

You must search for your item on ThemeForest and purchase a license if you require support in which case the author will be obliged to give a minimum of 6 months ( which you can extend ) Limited Support based on the following terms ( https://themeforest.net/page/item_support_policy#whats-included-item-support )