Where do you get Envato (ThemeForest) support?

Envato Customers Purchases and Subscriptions
1

Hi everyone,

I’m having trouble connecting with ThemeForest support, and I’m hoping someone here can point me in the right direction.

I purchased a theme and have encountered several issues, particularly with the purchase code randomly disconnecting. When I tried to reconnect it, I received an error saying the theme is already registered on another site, which I didn’t do.

I recently extended my support through ThemeForest, but the theme developer won’t let me submit a support ticket through their platform. It seems like ThemeForest and the developer aren’t communicating properly, and I’m not sure how to resolve this.

Any advice on how to get these two systems to recognize my extended support would be greatly appreciated!

Thanks in advance!

3

Hi,

You can let the theme author know about it by posting comments going through the Item Comments page.

Or send them a direct email going through the author profile page, there you will find a contact form.

Also, you can open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks