Support does not work on refund & answer

I have an author confirmed refund and got an email that in 3-5 days it will be done be envato team
In 6 days it’s one month (!!!) and nothing happend
Also created Support tickets with Reminder about it will not be answered !

Is this the new envato 0% quality ?

Hey @mat_austria - I’ve just checked and our team has indeed replied to all of your tickets since January 20th, and expected a reply, in order to proceed. Unfortunately, it seems that our replies haven’t reached you. Could you please kindly check your spam folder? If there’s nothing there, you’ll have to drop us a line via this link and provide an alternative email address you can be reached at. Please be sure to also mention your username & your previous email address, so the team can associate the information :slight_smile: Thanks!