Customer Support doesnt reply

Hello, I have asked for a refund from one of the purchases, author have approved the refund, but it’s been 2 days and nothing happened, I wrote to Customer Support two days ago, but they also do not reply. Why do you think they don’t reply anymore?


they will review the approved refund request and will refund you soon. Also support team will reply you as quickly they can. they will reply all open ticket one by one and for a big queue of open ticket can take some more time to reply. So, please keep patience.


Thank you, It used to be faster and automated, now it seems manual long process.

Don’t work - Envato refunds just take 3-5 business days, so my guess would be that you’ll see the refund soon:

They still did not refund, I sent them a message and they did not reply. The author has accepted the refund, why customer service is so bad?

Are you sure the refund hasn’t gone to your account balance?

I just got a refund, it’s all fine, I was worrying why it takes so long. :upside_down_face:

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