Refund did not received any products urgently needed action

I have not received my products and requested for refund or send me the codes so i can down load it because of wrong address in my email and purchased the codes and it asked me to veryify my email because of wrong email I can not verify it please fix it urgently and open ticket for long time and no response .please refund if can not deliver it thanks

Hi there,

Please open a Support Ticket via Envato Help and Support. They will be happy to help. Thanks!

opened but no response very horrible support for last one month