No answer from support.

Hi there. I bought the “Aileen” theme and the support does not respond to my questions. I’ve been writing to him regularly for seven days, but there is no answer. Without these answers I cannot continue working. For this reason I would like to receive a refund. How do I proceed here now? What can I do now?

I am happy if someone can help me.

Best regards
Charleen

Hi,

If author provided support but not responding then you can ask for refund.
New refund request
You deserver refund or not

Still didn’t get solution then get in touch with envato market help center they would like to assist you with an official answer.

Thanks!

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