I recently opened a refund request for an item that doesn’t work at all and there is no easy fix for the problem.
I think I’ve now waited for about a week and the author of the item still haven’t accepted or declined the request.
What should I do now? Will Envato take care of this or do I have to still continue to contact him?
You should contact Envato support
Hey @Phumix please use this link, and provide some additional information (link to item, errors you’ve encountered, the fact that you’ve already requested a refund, but haven’t heard back), and our team will look into it for you. 
Thanks!
Done, thank you for answering
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