Support access not working. No means to contact author or Envato.

Support function for the Nielsen theme (author sara_b), from Themeforest, is not accepting my username/ email or password, even though they are all verified in my account settings. Contacted Envato 4 days ago via the site (and received email confirmation that will assign my issue to a support person) but they have not responded at all. Anyone else having problems? Any alternative means of reaching Envato or support for my theme? I haven’t found an email address I can reach them on. Any help greatly appreciated.

You can simply ask a comment on theme’s comments section or use the contact from from their profile (

I’m sure they will quick reply to your email as they are Power Elite Author.

Good Luck!