I purchased Kirsten Theme, then the additional support. It referred me to their website forums for support, I registered, but never got an email. I have no way to get in touch with them to report the issues so I need someone from Envato to assist me.
You should let the author @annabalashova know about this. You can reach them directly from ThemeForest via the contact form on their profile page, linked below (you must be signed in to see it).