Seller/Author is Cheating on Purchase

I recently bought Website template for $29 ( Eduplan - Education Consultancy HTML Template by arntechbd | ThemeForest) after going through feature lists. Its cleary written in feature list that this template is wordpress compatible and includes demo content and PSDs. However after purchasing and downloading the files i get only HTML templates and when i contacted the author for same he is saying it is not wordpress compatible. How to deal with this now?

Hello @aamirshah369

You are right item description looks wrong but you should check category of items. We can clearly see that Items uploaded in Site Templates and also in title it is HTML, How it can be WordPress?


Hi @aamirshah369,

You are right. The Item description has described like it is WordPress theme. Also look like they have copy/paste the description from a WordPress Item. In this case you have full right to get a refund because it is not as described. Just make a full screenshot of the Item page (description) and ask for refund with the screenshot.

You can request a refund here.

Here is all the information about refunds:
Envato Market Refund Rules


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