Sale Reversals - How to prevent?

Today we got our third sale reversal since we started selling on code-canyon. We don’t get a lot of them but every time we get one, I feel robbed. This time I’m really pissed since we’ve been working really hard these past weeks (from sunset to sunrise) in our latest update, only to be rewarded with people STEALING our hard work.

The reversal came from Turkey. 2 of the 3 we’ve had (that we are aware of) came from this country. To me it looks like a pattern, perhaps it’s the same person just getting himself free updates? What can we do to minimize this?

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A sales reversal occurs when a purchase is reversed by the payment provider (eg. payment gateway or bank) through either a credit card or Paypal account. Reversals are enforced by the payment provider and actioned in accordance with their policies. As an author, your statement will be updated to reflect the reversed transaction.


Don’t worry, customers who always do such actions will get their account suspended. As an author, we can’t really do anything about it and if you really want a solution, I suggest that you include a feature in your app that requires purchase code verification, doing this will prevent pirate users from unlocking full features of your app thus forcing them to buy it.


Thank you for your reply. Yeah, I know that, they’re chargebacks. I was wondering if any author here have any experience minimizing these events.

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Just jot a sale reversal few hours ago it was from Chile :frowning:

Got another reversal from Turkey again. This is clearly a pattern, I’m pretty sure it’s the same person. Should I contact someone from envato to check it out?

I just got sale reversal few minutes ago. Same from Turkey. Here is client information on the statement.
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Guess what happened again and from which country? I’m mad. I’m going to contact Envato because this is not funny.

You just can’t avoid people from “carding” (using stolen credit cards).