Sale reversal from customer that used my project

Envato Authors Video Authors
1

Hi, I just saw a sale reversal today and after some digging I discovered my project on the customer’s youtube channel. What do we do in such cases?

2

I’d say the typical procedure should be to open a Help ticket and ask them to verify that the reversal is permanent; then you can proceed with a DMCA takedown.

2 Likes
3

Thank you for your answer. I have already opened a ticket and I will be waiting for a reply.
The sad part is that the customer is a production company.

1 Like
4

I had the same situation. I’ve sent DMCA. After that customer wrote to me, and ask to remove the claim. I removed the claim after he bought my project again. Machination failed :rotating_light: :raised_hand: :sunglasses: :no_entry: :x:

5

Hi, have you sent the DCMA in youtube?

6

Yes :arrow_forward:

7

Thank you.