Sale Refund, Envato can you please explain.

tips-and-tricks

#1

I have got “Sale Refund” for the item i removed 5 months ago.

How is it possible? Envato can you please explain.

Thank you


#2

hi, i think that it doesn’t have anything to do , but this whole story is weird however , maybe u should contact the help center directly :wink:


#3

The most likely reason is that the buyer went back to Paypal / their card provider and put a chargeback on the item, Envato then has the money taken back from them and they then have to take it back from you.

Unfortunately not a lot you can do in these cases as it goes above Envato but fortunately it will be a rare occurrence.


#4

Gareth’s right, but in such instances it should say sale reversal rather than refund. In theory, a refund should only show up if Envato themselves have refunded the money to the customer. It’s possible the customer bought the theme, but didn’t download it… which I think, according to the rules, is the only valid reason for a refund this far down the line.


#5

I thought that’s normally only within 5 days @SpaceStockFootage but I can’t find 100% proof from it…


#6

Here you go…

If it;s removed within five days of buying and/or hasn’t yet been downloaded… then they can get in touch with support to ask for a refund. Doesn’t automatically mean they’ll get one, sure, but it sounds like they’re likely to. In this instance, seeing the item was removed from the marketplace, one or both could have applied.


#7

Today I got refund without any email :open_mouth: And this was my new item. I don’t know why this happen! buyer from Germany.

Few days ago, I also got reversal, :open_mouth: Although product was purchase 2 month ago… buyer from Mexico. Its really worried me. :frowning: