Hi, One week ago I purchased a plugin with theme. Both had critical issues and I asked author to refund. The author accepted my request within one day. Then I received email from Envato “The Envato Help team is now on it, and we will process your request in 3-5 business days”.
After 3 days Dani from Envato emailed me and asked if I want money back to my original payment source or account and I replied them within 10 minutes after I received the email that, yes please refund on my credit card/original source.
Today I received another email that they already refunded to my account and it will take another 5 days to appear.
I need my money back dear Envato !!!