Refund my money, its been 20 days accepted refund but my money not credited to my bank account and I open 2-3 support tickets but they did not reply.
Creating multiple tickets won’t get you to solve the problem faster, unlikely it would cause more issues.
If you have received the information/email from Envato that the money has been refunded, it may take up to 2-3 weeks to see the amount on your “bank account” as it’s related to your bank after the refund.
Contact your bank and ask an update.
It’s now 1 month where is my money.
Have you contacted your bank?
Yes I still contact my bank in last 3 days. I need that money it’s to important
Any update from the bank ? It shouldn’t take that long.
Are Any one check my issues ?
Contact Envato support.
I opened a support ticket yesterday but still no reply…
It may take 5-6 working days, they are a bit slow.
Just wait for around 3-4 more days. If no reply, send a reminder email ( Do not create a new ticket but just reply on the current one )
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