hey i bought a HTML web theme before 2 weeks. i realized that i need for wordpress i contacted with the author and he responded me to start a refund process. after i started he confirmed the refund but still i couldnt take my money back!!. please someone help me guys :///////// the auto message of envato says it can take 3-5 business days to get refund back. but it is already passed !!!
If you received the refund approval email from Envato, then the money should be refunded to your account.
Otherwise you can submit a ticket to Envato Help team and describe the problem. They should give you the necessary infos.