I have been with Envato for over 5 years and have been very satisfied until lately. I have purchased many WordPress and Open Cart themes for my clients and never had an issue. I recently purchased a theme and for some reason some features would not work on two different servers and the author even decided to issue a refund after testing it himself on the two different servers.
Where is Envato to process the refund? No where to be found nor to respond. Just do not get it. It has been over two weeks now and nothing is taken care of. If this is not sub poor customer service, then i do not know what is. Come on Envato, you can do better and I know you can. Do not let me get very disappointed and stop coming back and search for another place.
Eagerly waiting for a good response.