Refund pending from so many days

Envato Customers Web and Code
1

i have to buy theme from Wordpress, with my mistake i bought opencart theme which was not supported with my installation. So I asked refund from this in envato site, and I got response,they asked me to buy the new theme, which i already did. But i did not see any refund message.

And I am waiting for my money refund for more than 1month, still i dont see any update .

Can you let me know how many days it will take for refund process. This is really bad you should atleast update me

Thanks
Jyothsna

2

Did you get back to them and tell them you’d already bought the other theme? What did they say after that… anything?

3

Yes , I did then they asked me to provide license. So i gave them the licence of new theme that i brought.

And after that no response from 24-JAn-2018.

Thanks

4

Strange. Might be worth raising a ticket with support… if an author won’t issue a refund then Envato can take a look for you.

Envato Help & Support Center

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