I Requested For A Refund

I requested a refund for a theme i bought… The money was refunded to my collection, i ordered your team to refund the money to my bank account, for the past 3 days now the money is not in my collection again and I’ve not received it in my bank account.

What’s the problem? Please i need the money back to my bank account.

Did they tell you that they’ve sent the money back to your card? If so, it could take up to 5-7 business days (i.e. not including weekends) to appear back in your bank account. Envato would have sent the funds immediately, but banks are often slow to process refunds.

Is more than 7 days already