I have purchased a theme and decided to ask for refund since I cannot use it with wordpress. The Author was very kind and responsive, he immediately approved the refund request and have been in contact with me until now.
The problem here is I’ve been reaching out to envato support to process it as I haven’t received any refund yet. It was in the policy that it’ll only take 2-5 business days but it has already been 16 days since the author approved my refund request.
It’s getting annoying as envato is not responsive and how long should I wait? They responded to me saying that I should reach out to the author or check my account if it already reflected like is there no way for them to track the status of it? They don’t even know that it was already approved 16 days ago.
Envato, we need you to address these kind of concerns swiftly specially it should only take 2-5 business days but turns out it’s almost a month for me.