Reversal payment

Hey everyone,
Today someone form Japan bought several of my items on CodeCanyon, He (she) bought an item after another. And then, the reversal payment thing happened to all of them. I was wondering if this person was able to download my items and then they got their money back, how am I protected in this equation?
Thank you so much.

Hi,

Sorry to hear about your experience. helpful article about sell reversal

What happens when a Sales Reversal occurs

When a reversal occurs, Envato will:

  • Immediately disable the Envato account from which the purchase was made;
  • Remove the item from the customer’s Downloads page;
  • Invalidate the purchase code for the item.

Regards