Today someone form Japan bought several of my items on CodeCanyon, He (she) bought an item after another. And then, the reversal payment thing happened to all of them. I was wondering if this person was able to download my items and then they got their money back, how am I protected in this equation?
Thank you so much.
Sorry to hear about your experience. helpful article about sell reversal
What happens when a Sales Reversal occurs
When a reversal occurs, Envato will:
- Immediately disable the Envato account from which the purchase was made;
- Remove the item from the customer’s Downloads page;
- Invalidate the purchase code for the item.