Need Know About Reversal

Envato Authors Theme Authors
1

If someone reversal an item after bought then didn’t they get a file or not??

If yes then I will buy an item then reversal that so that I get my payment back too and get the file too. RIght??

2

Hi,

When a reversal occurs, Envato will: Immediately disable the Envato account from which the purchase was made; Remove the item from the customer’s Downloads page; Invalidate the purchase code for the item.

For more information

Thanks!

3

If so then they got the file while purchase then reversal and Themeforest took action on it nothing happen they got a file already. Isn’t it??

4

What happens when a Sales Reversal occurs

When a reversal occurs, Envato will:

  • Immediately disable the Envato account from which the purchase was made;
  • Remove the item from the customer’s Downloads page;
  • Invalidate the purchase code for the item.
5

Hi, I got the point

Can you give more detail, why it happen? what the reason of reversal payment. I just get reversal from someone

6

Actually it has done because of unauthorized purchase (Envato has not received the money for the item). A sales reversal occurs when a purchase is reversed by the payment provider (eg. payment gateway or bank) through either a credit card or Paypal account. Reversals are enforced by the payment provider and actioned in accordance with their policies. As an author, your statement will be updated to reflect the reversed transaction.

A sales reversal is not a refund. A refund can only be processed by Envato, according to envato refund policies.

7

Ok, so it’s not manually processed by buyer, right?

Thank you

8

Buyer dispute the payment through the payment method and purchase is reversed by the payment provider. It can be for various reason like: stolen credit credit card used by a dishonest person or a customer can dispute by themselves after purchase.

What happens when a Sales Reversal occurs

please check above reply :point_up_2:

9

You help me much, thank you