Hello,
We are facing too many reversal problems it getting worse. Does any other facing the same??
Need to do some work for this kind of problem
Any solution for such a problem??
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Hi @bizberg_themes,
sale reversal really Bad Luck! it is really difficult to handle such type of fraud customer. For sale reversal envato suspend/disable those fraud customers account and they will not be able to use their account anymore. But always I would like to keep item uptodate to make compatible with latest technology/tools/cms/mvc/framework. Also Author can input purchase code validation process in the item when customer will use the item.
What happens when a Sales Reversal occurs
When a reversal occurs, Envato will:
- Immediately disable the Envato account from which the purchase was made;
- Remove the item from the customer’s Downloads page;
- Invalidate the purchase code for the item.
Thanks
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No one stop it, This is same happen to us continues. There is no solution.