Resolved: Elements earning update (dashboard not updated for Aug 23-28)

The element’s earnings are not updated, it shows the earnings of 23rd yet, when will it updated usually ? Why I am seeing still the yesterday readings, is it the same for everyone else?

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Same

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I don’t know why this happens time to time… :frowning:

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Same here, I’ve been experiencing the same issue, earnings for today haven’t updated even though the date has changed. :thinking: It’s quite frustrating when it happens.

Oh, and on top of that, almost all of my items are getting rejected during the review process in Elements lately. Not sure what’s going on with that either! :confused: Anyone else dealing with this?

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I also dont know what is going on there… some times I feel like reviewers are rejecting items randomly… as an elite author with more than 12 years experience we know what is acceptable and what is not… either envato has to make the senior designers give pre-approvals, or hire more reviewers… I dont know how reviewers are being reviewed they are like kings of the business… most of all elements earning not updating problem is really frustrating…

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Same here. Last report is from the 22th.

Seems like Weekend + End of the month = Earning Report Issues. It’s been like that almost every time at least since I’m here.

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Same

@BenLeong any info about this situation? Thanks in advance

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same here

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No update from 2 days. @BenLeong @KingDog

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Yes no updates even today…

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Same problem

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There will not be any updates on this issue at least until Monday - even then we will not know if the problem is fixed…until the next time. It seems to keep happening on a regular occurance.

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Yes it’s really annoying when we can’t see the balance…

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Same here in the UK

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same problem not updated since 23 and one thing that i am seeing now it earning is gradually dropping since 2 months its like a pattern of reducing the pricing i am seeing the worst lows now becoming average of per day. it feels really bad every sector is going upwards but as creative sellers are being exploited without giving proper data of sales and reducing the income so full time sellers will get coffee money. in coming years there will be massive decline in quality projects from sellers because of less payments and i am seeing lot of platforms just flooded their portfolio with ai generated files as a user they are pretty useless to anyone who actually want to work on ai created designs. mostly big players are shifting their mindset towards getting direct business or selling their assets on their own sites. we dont know what will happen, our good quality files are rejected like piece of cake.their review system is very slow. earnings are dropping! if anyone from the company sees this i request please understand a partnership should always work on trust and transparency for long term work. i hope things will get better but if not then the end game is working directly for people as they are fully motivated to give coffee money for the hardwork and quality work.

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Why dont the staff has spotted the issue yet ? Yes hours of time and thousands of micro decisions put onto a design are rejects just like kicked off… it feels like the business runs entirely on the personal interests of the reviewers not the technical quality

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Same thing here, there are no earnings updates for the Envato Elements dashboard since 23 agustus

@BenLeong @KingDog

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Heya! Devs are aware of the situation and are looking at what’s causing the earnings to not update. Thanks!

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@KingDog I wish if we get the issue resolving status email that we get when something is down… so we know the status

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