Hello,
I have been trying to refund my order since april but the workings of who I am to contact where are very confusing.
I wrote my original message to the kriesi Team in April via their support section on this page but did not receive any answer. A few weeks later I tried to adress someone on the kriesi.at page but they just refered me back to here. As things are I am unable to find the right place to put my refund request. So please see bellow:
I had a web designer created my page around 2019/2020. He installed Enfold, but not the license key. The cooperation soon ended.
I now wanted to open a Woo Shop and get the website up-to-date. To be able to do anything I needed to buy another Enfold license, so before starting everything was updated. Unfortunately, I’m having severe problems using it.
Although you say, “easy to use for beginners” I find it rather difficult. Starting with the styling I can only do in the backend instead of the customizer on frontend to see the live results. WPML keeps causing problems with styles not reflecting, and with Woocommerce there are hardly any setting in Enfold to adjust for example the responsive catalogue page. Without much IT knowledge and being forced to add many custom css and php to make it look half decent, I realised Enfold is not for me at all. I just cannot work with it. I’m sorry.
Therefore, I’d like to kindly ask you for a refund. I’ve already deleted the token and license key and will delete the Enfold theme after Easter once the new theme is set up.
Much appreciate your help.
Best regards,
Tobias