Refund ?

Envato Customers Purchases and Subscriptions
1

Hello,
if have bought a theme 2 hours ago. Now I got used to the theme and really dislike it. Is there a way to refund and cancle the licensing ?

1 Like
2

Hi,

Resolving disputes - asking Envato to help

If you and an author can’t come to an agreement about a refund, you can raise a dispute and have Envato investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by Envato is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.

Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.

  • You don’t want it after you’ve downloaded it
  • The item did not meet your expectations or you feel the item is of low quality
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
  • You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

Envato market Customer refund policy

Thanks!

2 Likes
3

Thanks, but I’m stuck - cause this could happen again. This is kinda buying a pig in a poke…

4

Where can I contact Envato for refund ?

5

Link at the bottom of this page but a change of mind may not warrant a refund being approved

6

Thank you for your help! I appreciate it. But it was actually not a change in mind, sometimes you just stumble across some larger issues, that you didn’t see coming while trying the demo.