The theme I purchased can't be used, and I'm applying for a refund to the author. They ignore me, wh

Envato Customers Purchases and Subscriptions
1

The theme I purchased can’t be used, and I’m applying for a refund to the author. They ignore me, what should I do。
Can anyone help me

2

Hi did you download your purchase items ?

3

Can I Get A Refund is an explanation of the refund policy. If you are eligible to get a refund according to the Envato refund policy then you can raise a dispute with Envato. This dispute option should appear automatically as a link or button on the refund request details page.

Thanks