I have been a themeforest user for 5 years and I had other themes but this time I bought a too complicated theme, it is possible to get a refund


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The item has to be broken - not being able to use it is not typically grounds for a refund

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I get several errors and I can’t use it

For any technical query the best choice will be contact theme Author and let them know How to Contact your purchased theme Author, theme author will be happy to assist you.