Refund Enfold theme

Hi,

I bought the Enfold theme less than 30 days ago. I haven’t installed it yet, and I want to request a refund.

However, on the page Sign In | Envato Account, it says ´You don’t have any refundable purchases´. What can I do?

Thanks.

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It has been reported that there has been some issues with Envato system recently, you can follow these steps first:

If it doesn’t work, create a support ticket and ensure that you added the details with the screenshot/error message

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