where can i get help about my refund

Looking for the same answer so please let me know when you find out.

My refund has been approved but not showing as i want to purchase a different theme from the same creator. I need it to be done asap as i need to go ahead

if your refund approved by the item author then your refund process will be processed within 5-7 business days or earlier. envato support refund process team will process the refund as quickly they can. Thanks

its been a week and i have not heard a word from envato about my refund how do i contact them. i cant find a contact form anywhere for a support ticket


Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.


thank you

Refund request ID

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Envato promised to refund after the Author approval, its past 9 days now that envato promised to refund in 3-5 working days but am yet to get the refund. I want to know why?

Looking for the same answer and waiting for response from Envato team till 30th April.