why the refund request has not been processed even though I got an email from (email@example.com) during (28 January 2020) 3 to 5 days processing time why now it has not been processed at all until now 6
If item Author approved refund request and received the refund approval email from Envato then the refund money should to credit into your account within 5 business days. for weekend and holidays can cause some delay. Please keep patience hope you will get refund money soon.
it’s been 7 days
Please wait for another 1/2 days otherwise open Help ticket and let them know. Envato Customer support team will be happy to assist you.