What's up with my refund?


What’s up with my refund? I have been waiting a long time and the seller has long approved the request .


Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.


According to Envato, once an author has approved a refund it can take 3-5 business days (so not counting weekends):

I have already opened twice in two days and no one here has returned to me … something in your customer service is not working properly.

The seller has approved the request and the request does not even appear on my profile.
It was at the beginning of a week and it was already 5 days


Please keep patience. Hope you will get reply and will received refund soon. Almost the weekend will start within a 1 hour in Australia. So, may be you will get reply and refund on Monday.


I’m still waiting :confused:

Are there any Envato employees here who can give answers?