I have two themes that are broken, and three years ago I raised a dispute because I can not get hold of the author. After the refund request and dispute, due to work, renovations and the swiftness of life. I forgot to check the follow up.
Today I was looking in my downloads and saw that these two themes are still in my downloads and are not refunded. The dispute is still open.
I would like to read what I can do, and request help.
Regardless: to everyone who reads this… All the best for 2024
You’d need to contact support
Envato Market Help and Support
If you have purchased the theme before 90 days, you’re unable to request a refund.
I don’t think there’d be any case even if you contact support, 3 years is a long time
Yeah I opened the ticket 3 years ago, never got an answer so I tried again.
I have proof the ticket is still open, its clearly visible in my account. The author never responded.
You should’ve created the forum thread 3 years ago when you didn’t have the answer ( after 1 week, for example )
I don’t think you’d be able to get any refund after this point