I have purchase Claue Magento Theme and because of support issue I have raised refund request and they have accepted my refund request: https://prnt.sc/qkaazi
I have also received approval mail from Envato which clearly says that the Author has approved your request for a refund. The Envato Help team is now on it, and we will process your request in 3-5 business days.
Refund Request was Accepted by ArrowHiTech (Claue Magento Theme) Author before 8 days (i.e. on 30th December 2019) and still I have not received a refund.
I have raised Ticket on Envato regarding refund and also sent mail on email@example.com but no response from the Envato team.
Please help if anyone has an idea about this.
If anyone here from the Envato team then please give us an update on a refund.