I asked for a refund but no answer

replikan · January 20, 2020, 4:25pm

Hello,

I asked the author for a refund and it was approved. Envato customer support said the money would be in my account within 5 days but it has been 8 days, so I rewrote it on support but it doesn’t answer me

Please help me

mgscoder · January 20, 2020, 4:33pm

Hi

Please keep patience for weekend it can be some delay. Actually they mean 5 working days. So, hope you will get the fund soon. Also they will reply you as quickly they can.

Thanks

replikan · January 20, 2020, 4:53pm

Approved on Monday, January 13. it is 5 days working day until friday

mgscoder · January 20, 2020, 6:22pm

Sometimes for a large queue of support request can be some delay. Don’t worry! you will get fund soon. Thanks

replikan · January 20, 2020, 9:18pm

they still don’t answer

SheilaJobe · January 27, 2020, 7:00am

I Have Same Question Before Two Months.I get Refund After 2 Weeks.Don’t Worry!You Should get Refund This Week.Don’t Worry.Due To Large Number Of Requests Refund Delay A Week.Now Weekend Is Over You should Receive Refund Business Hour.