Question about licensing and theme upgrades

Hi! I’m in the process of updating an old Bridge theme installation. I was able to download the updated them by setting up the Envato Marketplace with an API key. After the upgrade, my site was destroyed. So, after spending a couple of hours trying to repair it, I managed to get a missing plug-in re-installed. After doing that, I’m prompted to enter the purchase code and register the theme.

Q: If I’m able to download an update to the theme, why must I enter the purchase code and re-register?

Q: Where can I find the purchase code on the Themeforest website?

I can understand paying for additional support, but not for upgrades. At least paying for upgrades wasn’t advertised as being required when we first purchased the theme.

FORTUNATELY, I took a backup before doing any of this.

Thanks in advance for any assistance anyone can provide! :slight_smile:

Entering the purchase code and re-registering is necessary to verify your license and ensure the theme is being used under Envato’s terms.

To find your purchase code, log in to your Envato account, go to Downloads, click Download next to your theme, and select License Certificate & Purchase Code (PDF or text). The code will be in that file.

Theme updates are free with a valid license, but support renewal might be required if it has expired. If this wasn’t clear when you purchased, you can contact the theme author or Envato Support for clarification.

1 Like

Thanks for the information! I saw the download link to get the license information and I have downloaded it. I’ll attempt the upgrade again and we’ll see how it goes this time.

Thanks again!